Support

Help with Northpath

The fastest support path is inside the app because it can include app version, build number, iOS version, and device model with your message.

Open Northpath, then go to Messages > Support. Sign in may be required, and support replies go to the reply email address you enter there.

Purchases

Subscriptions and Cloud AI credits are handled through Apple In-App Purchase. Use your Apple account settings to manage, cancel, or request help with billing.

Cloud AI

On supported devices, AI suggestions run on device. If Cloud AI is needed, sign in with Apple from Northpath Settings and check your subscription or credits.

Export and deletion

Use Northpath Settings to export a JSON snapshot, delete app data on this device and in Northpath iCloud sync, or delete backend data associated with your Apple sign-in account.

App review

Reviewers should use the App Review notes supplied in App Store Connect for Cloud AI and purchase verification steps.